Shipping and Delivery Policy
Introduction
At Glycemia Anti Diabetic Clinic, we understand the importance of timely and reliable delivery for your medical needs. This policy outlines our shipping and delivery procedures, including expected timelines, carriers used, order tracking, and what to do if you encounter any issues with your delivery.
Shipping Carriers
We use a range of common delivery services to ship our products, including Speed Post, Delhivery, Bluedart, and others. Our choice of carrier depends on your location, the size of the order, and the availability of services. You will receive a notification when your order is shipped, including information about the carrier and tracking details.
Shipping Locations
We currently ship to all locations within India. If you are located outside India, please contact us to inquire about international shipping. Additional fees may apply for international shipments, and delivery times may vary depending on the destination.
Shipping Times
We strive to process and ship all orders within 1-2 business days after they are placed. Delivery times vary depending on your location and the carrier used, but most orders are delivered within 3-7 business days. Please note that these are estimated times, and delays can occur due to unforeseen circumstances such as weather, holidays, or carrier-related issues.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or through our app. You can use this tracking number to monitor the status of your delivery. If you have any questions about tracking or if your package seems delayed, please contact our support team for assistance.
Delivery Address
It is essential to provide an accurate and complete delivery address when placing your order. If the address is incorrect or incomplete, your shipment may be delayed or returned to us. If you realize there's an error in the address after placing your order, contact us immediately to correct it. We are not responsible for packages lost or delayed due to incorrect addresses.
Delivery Issues
If you encounter any issues with your delivery, such as a damaged package or a missing item, please contact our support team as soon as possible. We will work with you and the carrier to resolve the problem. In cases of damage or loss, you may be asked to provide photos or additional information to assist with the investigation.
Contact Information
If you have any questions or concerns about our shipping and delivery policy, please contact us at:
- Email: glycemiatreatment@gmail.com
- Phone: 8086028666, 8075451277
- Address: Glycemia anti diabetic clinic pvt ltd, Building 27/97, Near Asset Homes Flat, Airport road, Melechovva, Kannur, Kerala - 670006
Changes to This Policy
We reserve the right to change or update this policy at any time. If changes are made, we will post the updated policy on our website and notify registered users. We encourage you to review this policy periodically for updates.